Service Level Agreement Audit Report

The Deputy Minister, Projects and Customer Relations should put in place a process to ensure that existing and new service level agreements, which involve contracts with third parties, are consistent with the Government of Canada`s contractual policy. As I was not familiar with service level agreements or SLAs for internal audit, I asked him for an explanation. His answer was that as part of the introduction of a new “culture” in our organizations, we are preparing business and service plans. Since internal auditing provides a “service” to the company, the service contract is between us and our most important customers. It is a kind of “contract” of what we are going to do. The service plan is a general overview of the entire department. It may contain a SWOT scan, a balance scorecard, KPIs, etc. The plan is like a brochure or a “recovery” of the department. So my question for the group is that someone uses SLAs for your internal audit group, and if so, you could give an example for others. I would be willing to create a dedicated page on AuditNet for both internal audit and other departments if there is enough interest. We provide a general SLA audit report. If you have special needs, please contact the seller. Shared Services Canada (SSC) was established in August 2011. At that time, the department inherited 1,553 public works and government services service level agreements for a total value of $311,539,726. Two of these agreements concerned the management of Blue Pages, a telephone directory that lists government organizations and public servants. The Blue Pages contain a section for the House of Commons. This section of AuditNet contains resources and information on ALS, both from the point of view of audit by reviewers and the creation of a review division. If you have information or resources that you would like to share through monitoring programs, slOA examples or other resources you would like to share, please contact us. The first Blue Pages Service Level Agreement (SLA 6800) was about national coordination and updating blue page lists. This agreement was valid from April 1, 2010 to March 31, 2013 and was valued at $238,422. The second Blue Pages Service Level Agreement (SLA 8541 – Managed Telecommunication Services) concerned the management of telecommunications services and was valid from April 1, 2011 to March 31, 2016. It was valued at $8,050,215. There appears to have been sufficient interest, as the following responses are followed by examples of service agreements for subscribers to the AuditNet list. Thank you to everyone who responded, and even more thanks to those who shared their service agreements for the benefit of all.

The quality of the agreement is therefore of considerable importance. It must be complete, complete and accurate in its coverage. It is important that both parties understand the content and obligations described in it. Is there not enough documentation in the standards and application guides of the Institute of Internal Auditors? For more information, please visit the website. As I understand it, an agreement on the service level agreement is roughly what should be in the audit charter and the audit plan. Adequate governance processes and internal controls for lifecycle activities in the service level agreement ensure that SSC services meet customer expectations. In particular, appropriate oversight structures, roles, responsibilities, instruments and procedures for resolving House of Commons service agreements are needed to ensure that the expectations of the SSC and the House of Commons are met. The SLA audit report is implemented in v1.06. The information list below: A full service level agreement is an essential condition for providing or maintaining an important service.